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Shipping Information

Last Updated: 08/08/2026
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Shipping Information

We want every AAVYA order to reach you safely and reliably.

This page explains how we process, dispatch and deliver orders placed through the AAVYA online store.

1. Where We Deliver

AAVYA currently ships orders within India.

Delivery availability may depend on the serviceability of the delivery address entered during checkout.

If a location is not serviceable, this may be indicated during checkout or communicated by our team.

2. Order Processing

Once your order and payment have been successfully confirmed, we begin processing your order.

Orders are generally processed within:

1-2 business days

Processing time may vary depending on:

  • Product availability
  • Order volume
  • Weekends and public holidays
  • Operational circumstances
  • Other factors affecting order fulfilment

The applicable processing information may be communicated during the ordering process.

3. Dispatch

Once your order has been packed and handed over to the delivery partner, your order status will be updated.

Where tracking is available, tracking information will be provided through the contact details associated with your order.

4. Estimated Delivery Time

Estimated delivery time depends on your delivery location and the logistics provider.

Typical delivery time:

5-7 business days after dispatch

Delivery estimates are indicative and are not guaranteed unless expressly stated otherwise.

Remote locations may require additional delivery time.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you confirm your order.

Shipping charges may vary depending on:

  • Order value
  • Delivery location
  • Promotional offers
  • Shipping method
  • Other applicable conditions

If free shipping is offered for a particular order, the applicable terms will be displayed during checkout or as part of the relevant promotion.

6. Delivery Address

Please carefully check your delivery information before placing your order.

This may include:

  • Full name
  • House/Flat number
  • Building or street
  • Area/locality
  • City
  • State
  • PIN code
  • Contact number

AAVYA is not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your delivery address after placing an order, contact us as soon as possible.

We will try to assist, but changes may not be possible once the order has been processed or dispatched.

7. Tracking Your Order

Once your order has been dispatched and tracking information is available, you may be able to track the shipment through:

  • Your AAVYA account
  • Order tracking
  • The tracking link provided by the delivery partner

See our Order Tracking page for more information.

8. Delivery Attempts

Our delivery partner may make multiple delivery attempts according to its operational process.

Please ensure that:

  • Someone is available to receive the package where possible
  • Your phone number is reachable
  • The delivery address is accurate

If delivery cannot be completed, the package may be returned to the sender according to the logistics provider's process.

9. Delayed Deliveries

Although we work to process and dispatch orders promptly, delivery may occasionally take longer than the estimated timeframe.

Possible causes include:

  • Weather conditions
  • Natural events
  • Transportation disruptions
  • Public holidays
  • High delivery volumes
  • Remote delivery locations
  • Courier operational issues
  • Incorrect or incomplete address information
  • Events outside our reasonable control

If your order appears significantly delayed, please contact AAVYA Customer Support with your order number.

10. Damaged Packages

If your package appears visibly damaged at the time of delivery:

  1. 1Take photographs of the package before opening it, where possible.
  2. 2Take photographs of the product and packaging after opening.
  3. 3Keep the original packaging.
  4. 4Contact AAVYA Customer Support as soon as possible.
  5. 5Provide your order number and photographs.

Our team will review the issue and determine the appropriate resolution under our Return & Refund Policy.

11. Missing or Incorrect Products

If your order contains:

  • A missing product
  • An incorrect product
  • An incorrect quantity

please contact us as soon as possible.

Please provide:

  • Order number
  • Product name
  • Description of the issue
  • Photographs, where relevant

We will review the order and assist with the appropriate resolution.

12. Failed Delivery

A delivery may fail because of:

  • Incorrect address
  • Incorrect PIN code
  • Customer unavailable
  • Incorrect contact information
  • Refusal to accept the package
  • Location not being serviceable
  • Other courier-related circumstances

If a package is returned to AAVYA because of information or circumstances attributable to the customer, additional shipping or re-dispatch arrangements may apply, subject to the circumstances and applicable law.

13. Orders Returned to AAVYA

If an order is returned to us after unsuccessful delivery, please contact Customer Support.

Depending on the circumstances, we may:

  • Arrange another delivery attempt
  • Request updated delivery information
  • Process an applicable refund
  • Provide another appropriate resolution

Any refund or re-dispatch will be handled according to the applicable policies and circumstances.

14. Multiple Products in One Order

If an order contains multiple products, we may ship the products together or separately depending on inventory, fulfilment and operational requirements.

If products are shipped separately, applicable tracking information may be provided for each shipment.

15. International Shipping

AAVYA currently ships within India only.

If international shipping becomes available in the future, this policy will be updated with the applicable:

  • Countries
  • Shipping charges
  • Delivery timelines
  • Customs requirements
  • Duties and taxes
  • Restrictions

16. Shipping During Promotions and High-Demand Periods

During product launches, promotional campaigns, festivals or periods of unusually high order volume, processing and delivery may take longer than usual.

Where appropriate, we may communicate revised delivery estimates.

17. Contact Us

If you have a question about your shipment, please contact AAVYA Customer Support.

AAVYA HEALTH CARE PRIVATE LIMITED

Email: support@aavyahealthcare.com

Phone: 9822544907

Support Hours: 24x7

When contacting us about an order, please include your order number.

Related Pages

Last Updated: 08/08/2026

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