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Shipping Policy

Last Updated: 08/08/2026
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Shipping Policy

Last Updated: 08/08/2026

This Shipping Policy explains how AAVYA HEALTH CARE PRIVATE LIMITED ("AAVYA", "we", "us" or "our") processes and delivers orders placed through the AAVYA online store.

1. Where We Ship

AAVYA currently ships orders within India.

Delivery availability depends on the serviceability of the delivery address provided during checkout.

Some locations may not be serviceable because of logistics or operational limitations.

2. Order Processing

After an order is successfully placed and payment is confirmed, AAVYA will begin processing the order.

Orders are generally processed within:

1-2 business days

Processing time may vary because of:

  • Product availability
  • Order volume
  • Weekends
  • Public holidays
  • Promotional periods
  • Operational requirements
  • Other circumstances affecting fulfilment

The estimated processing time applicable to an order may be communicated during checkout.

3. Dispatch

Once an order has been processed, it will be prepared for dispatch.

After the package is handed over to the applicable delivery partner, the order may be marked as:

Shipped

Where tracking information is available, it may be provided through your AAVYA account, email, SMS or another applicable communication channel.

4. Delivery Timeline

The estimated delivery time is generally:

5-7 business days after dispatch

Delivery timelines may vary depending on:

  • Delivery location
  • Courier availability
  • Remote locations
  • Weather
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Other circumstances outside AAVYA's reasonable control

Delivery estimates are indicative unless expressly stated otherwise.

5. Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is confirmed.

Shipping charges may depend on:

  • Order value
  • Delivery location
  • Shipping method
  • Promotional offers
  • Other applicable conditions

If AAVYA offers free shipping for a particular order or promotion, the relevant eligibility conditions will be displayed during checkout or with the applicable offer.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

This may include:

  • Full name
  • House/Flat number
  • Building
  • Street
  • Locality
  • City
  • State
  • PIN code
  • Contact number

Please carefully verify your delivery address before completing an order.

AAVYA is not responsible for delivery delays or failures caused by incorrect or incomplete information provided by the customer, subject to applicable law.

7. Changing a Delivery Address

If you realise that your delivery address is incorrect after placing an order, contact Customer Support immediately.

We will try to assist with the change where possible.

However, an address change may not be possible once the order:

  • Has entered processing
  • Has been packed
  • Has been dispatched
  • Has been handed over to the delivery partner

8. Delivery Attempts

The delivery partner may make delivery attempts according to its operational process.

Customers should:

  • Keep their registered phone number reachable
  • Ensure the delivery address is accessible
  • Make reasonable arrangements to receive the package

If delivery cannot be completed, the courier may attempt delivery again or return the package to AAVYA.

9. Failed Delivery

Delivery may fail because of:

  • Incorrect address
  • Incorrect PIN code
  • Customer unavailable
  • Incorrect contact details
  • Location inaccessible
  • Refusal to accept the package
  • Location not serviceable
  • Other courier-related circumstances

If a package is returned to AAVYA, contact Customer Support to discuss the available options.

10. Returned Shipments

If an order is returned to AAVYA after unsuccessful delivery, we may, depending on the circumstances:

  • Arrange another delivery attempt
  • Request updated delivery information
  • Process an applicable refund
  • Provide another appropriate resolution

Additional shipping or re-dispatch charges may apply where the failed delivery is attributable to information or circumstances provided by the customer, subject to applicable law.

11. Order Tracking

Once tracking information is available, customers may track their order through:

  • AAVYA account
  • AAVYA order-tracking page
  • Delivery partner tracking link
  • Other tracking communication provided by AAVYA

For more information, see:

Order Tracking

12. Tracking Information Delays

Tracking information may not become available immediately after dispatch.

There may be a delay between:

  • Physical handover of the shipment
  • Courier scanning
  • Tracking-system updates

If tracking information does not appear immediately, allow reasonable time for the delivery partner's system to update.

If the issue continues, contact Customer Support.

13. Delayed Orders

AAVYA aims to deliver orders within the estimated delivery timeframe.

However, delays may occur because of:

  • Weather conditions
  • Natural events
  • Transportation disruptions
  • Public holidays
  • High order volumes
  • Courier delays
  • Remote delivery locations
  • Incorrect address information
  • Technical or operational issues
  • Other circumstances outside our reasonable control

If your order is significantly delayed, contact Customer Support with your order number.

14. Damaged Packages

If your package appears damaged when delivered:

  1. 1Take photographs of the package where possible.
  2. 2Take photographs of the product after opening.
  3. 3Keep the original packaging.
  4. 4Contact AAVYA Customer Support as soon as possible.
  5. 5Provide your order number and supporting photographs.

Do not discard the packaging until the issue has been reviewed.

The matter will be handled according to the applicable:

Return & Refund Policy

15. Incorrect Products

If you receive a product that is different from what you ordered, contact Customer Support as soon as possible.

Please provide:

  • Order number
  • Product ordered
  • Product received
  • Photographs of the product
  • Photographs of the packaging, where relevant

If the issue is verified, AAVYA may arrange an appropriate replacement or refund.

16. Missing Products

If an item is missing from your shipment, contact Customer Support.

Please provide:

  • Order number
  • Missing product
  • Quantity ordered
  • Quantity received
  • Photographs, where relevant

We will review the order and fulfilment information and provide an appropriate resolution.

17. Multiple Shipments

An order containing multiple products may occasionally be delivered in separate shipments.

This may occur because of:

  • Inventory availability
  • Fulfilment arrangements
  • Product location
  • Operational requirements

Separate tracking information may be provided where applicable.

18. International Shipping

AAVYA currently offers shipping within India only.

International shipping is not currently available unless expressly stated on the website.

If international shipping becomes available, this policy will be updated with information regarding:

  • Eligible countries
  • Delivery times
  • Shipping charges
  • Customs requirements
  • Duties and taxes
  • Import restrictions
  • Other applicable conditions

19. Shipping During Promotions

During:

  • Product launches
  • Major sales
  • Festival periods
  • Promotional campaigns
  • High-demand periods

order processing and delivery may take longer than usual.

Where appropriate, AAVYA may communicate revised estimates.

20. Cash on Delivery

If Cash on Delivery is offered for a particular order or location, the applicable conditions will be displayed during checkout.

Availability may depend on:

  • Delivery location
  • Order value
  • Product eligibility
  • Courier availability
  • Other operational conditions

21. Shipping Restrictions

Certain products, locations or circumstances may be subject to shipping restrictions.

If an order cannot be delivered to the address provided, AAVYA may contact the customer regarding available options.

22. Delivery Confirmation

An order may be considered delivered when the applicable delivery partner records the shipment as delivered.

If you believe an order has been incorrectly marked as delivered, contact AAVYA Customer Support as soon as possible.

23. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery information
  • Being available to receive the shipment where required
  • Keeping contact information updated
  • Checking order details before completing checkout
  • Reporting delivery problems promptly

24. Shipping and Cancellation

Once an order has been dispatched, standard cancellation may no longer be available.

Please refer to our:

Cancellation Policy

for more information.

25. Shipping and Returns

Shipping-related issues involving damaged, incorrect, defective or otherwise eligible products are handled according to our:

Return & Refund Policy

26. Events Beyond Our Control

AAVYA will not be responsible for delays caused by circumstances beyond our reasonable control, subject to applicable law.

These may include:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Public emergencies
  • Transportation disruptions
  • Infrastructure failures
  • Network failures
  • Courier disruptions
  • Labour disruptions
  • Other extraordinary circumstances

27. Contact Us

For questions regarding shipping or delivery:

AAVYA HEALTH CARE PRIVATE LIMITED

Customer Support Email:

support@aavyahealthcare.com

Phone:

9822544907

Support Hours:

24x7

Registered Office:

c/o Suryakant B Patil, Mahalaxmi Ice Factory, Talsure, Dapoli, Ratnagiri - 415712

Please include your order number when contacting us about an existing order.

Related Pages

AAVYA

For Health. For Life.

Last Updated: 08/08/2026

← All Legal Policies