Return & Refund Policy

Last Updated: 08/08/2026

AAVYA HEALTH CARE PRIVATE LIMITED ("AAVYA", "we", "us" or "our") wants you to receive your order safely and as intended.

This Return & Refund Policy explains the circumstances in which a return, replacement or refund may be available for products purchased through the AAVYA online store.

1. Scope

This policy applies to purchases made through the official AAVYA online store.

Returns, replacements and refunds are subject to:

The condition of the product
The reason for the request
The time within which the issue is reported
Product-specific considerations
Applicable law
The circumstances of the individual order

Nothing in this policy is intended to restrict any rights or remedies that cannot legally be excluded.

2. When Can I Request a Return or Replacement?

You may contact AAVYA if you receive:

A damaged product
An incorrect product
A missing product
An incorrect quantity
A product with a verified manufacturing or quality issue
A product that materially differs from the product ordered
A product that has expired or is past its expiry date upon delivery

Each request will be reviewed individually.

3. Reporting Period

Eligible issues should be reported within:

24 hours from the date of delivery

For products where a shorter reporting period is required because of the nature of the issue, the applicable period may be specified on the product page or order documentation.

We recommend reporting any issue as soon as it is discovered.

4. Damaged Products

If a product arrives damaged, contact AAVYA Customer Support as soon as possible.

Please provide:

Order number
Product name
Photographs of the shipping package
Photographs of the product
Photographs showing the damage
Description of the issue

Where possible, retain the original shipping and product packaging until the matter is resolved.

5. Incorrect Product

If you receive a product different from the product ordered, contact Customer Support.

Please provide:

Order number
Product ordered
Product received
Photographs of the product
Photographs of the packaging, where relevant

If the issue is verified, AAVYA may provide a replacement or refund as appropriate.

6. Missing Product

If a product is missing from your order, contact us with:

Order number
Missing product name
Quantity ordered
Quantity received
Relevant photographs, where applicable

We will review the order and fulfilment information and determine the appropriate resolution.

7. Incorrect Quantity

If the quantity received differs from the quantity shown in your order confirmation, contact Customer Support.

Please provide:

Order number
Product name
Quantity ordered
Quantity received
Photographs, where applicable

8. Opened or Used Products

Many AAVYA products may be consumable, wellness, personal-care or hygiene-related products.

For safety, hygiene and product-integrity reasons, opened or used products may generally not be eligible for return.

Exceptions may apply where:

The product is defective
The wrong product was supplied
The product was damaged before or during delivery
A quality issue is verified
A return or remedy is required under applicable law

Please contact AAVYA before sending any product back.

9. Products That May Not Be Eligible for Return

Subject to applicable law, returns may not be accepted where:

The product has been opened or used
The product seal has been broken
The product has been tampered with
The product has been damaged after delivery
The product has been altered
The return request is outside the applicable reporting period
The product is not in the condition required for an eligible return
The issue does not qualify under this policy

This does not affect rights that cannot legally be excluded.

10. Product-Specific Restrictions

Certain products may have additional return restrictions because of their nature.

This may apply to products such as:

Consumable wellness products
Supplements
Herbal powders
Tablets
Gummies
Oils
Personal-care products
Children's wellness products

Where a product has specific return conditions, those conditions may be displayed on the product page or during checkout.

11. How to Request a Return

To request a return, replacement or refund:

Step 1

Contact AAVYA Customer Support.

Step 2

Provide:

Name
Order number
Registered email/mobile number
Product name
Product variant
Reason for the request
Photographs or supporting information, where applicable

Step 3

Our team will review the request.

Step 4

If approved, we will provide the next steps.

Do not send products to an AAVYA address without receiving return instructions.

12. Return Approval

Submitting a return request does not automatically mean that the return is approved.

AAVYA may review:

Order information
Product condition
Photographs
Delivery information
Product batch information
Reason for return
Other relevant information

A return, replacement or refund will be processed according to the outcome of this review and applicable law.

13. Return Shipping

Where an issue is attributable to AAVYA, such as an incorrect or damaged product, AAVYA may arrange or bear applicable return shipping costs according to the resolution provided.

For other types of return requests, return shipping arrangements may differ.

The applicable arrangement will be communicated before the return is processed.

14. Product Inspection

Returned products may be inspected before a final resolution is provided.

The inspection may consider:

Product condition
Seal condition
Packaging
Signs of use
Signs of tampering
Batch information
Reported issue
Order information

15. Replacement

Where appropriate and subject to availability, AAVYA may offer a replacement instead of a refund.

Replacement availability may depend on:

Product availability
Variant availability
Nature of the issue
Delivery location
Other operational circumstances

If replacement is not available, an applicable refund or alternative resolution may be provided.

16. Refunds

If a refund is approved, the applicable refund amount will generally be processed through the original payment method or another appropriate payment method.

The amount refunded may depend on:

Product purchased
Reason for return
Applicable shipping charges
Promotional discounts
Refund eligibility
Applicable law

17. Refund Processing

Once AAVYA approves and initiates a refund, the time required for the amount to appear in the customer's account may depend on:

Payment method
Payment gateway
Bank
Financial institution

AAVYA cannot control processing times imposed by external payment providers or financial institutions.

18. Payment Gateway Charges

Where applicable, payment gateway or transaction charges may be treated according to the terms of the payment provider and applicable law.

Any applicable deduction will be communicated as part of the refund process.

19. Promotional Orders

Orders purchased using:

Discount codes
Promotional offers
Bundles
Free-product offers
Other campaigns

may be subject to additional terms.

The applicable promotional terms will apply to the return or refund.

20. Free Products or Promotional Gifts

If an order includes a promotional product or free gift, return or refund eligibility may depend on the terms of the applicable promotion.

Where a promotion requires the return of a promotional item as part of a refund, AAVYA may communicate this requirement before processing the refund.

21. Failed Delivery and Returned Shipments

If an order is returned to AAVYA because delivery could not be completed due to circumstances attributable to the customer, such as:

Incorrect address
Incorrect PIN code
Incorrect contact details
Refusal to accept delivery
Repeated unavailability

the applicable refund or re-dispatch arrangement will depend on the circumstances.

Additional shipping or re-dispatch charges may apply where permitted by applicable law.

22. Expired or Quality-Concern Products

If you believe that a product has:

An unusual appearance
Damaged packaging
A broken seal
Incorrect expiry information
A quality concern
A suspected manufacturing issue

do not continue using the product if you believe there may be a safety concern.

Contact AAVYA Customer Support and provide:

Order number
Product name
Batch/Lot number, if available
Manufacturing/expiry information
Photographs
Description of the concern

23. Allergic or Adverse Reactions

If you experience a suspected adverse reaction after using a product, discontinue use where appropriate and seek professional medical advice.

Contact AAVYA Customer Support with relevant product and order information if you believe the issue may be related to the product.

A return or refund request arising from a health reaction will be reviewed according to the individual circumstances and applicable law.

24. No Unauthorised Returns

Do not send a product to AAVYA without first contacting Customer Support.

Unauthorised returns may be delayed or may not be processed correctly.

25. Cancellation vs Return

Cancellation and return are different processes.

Cancellation

A request made before an order has been processed or dispatched, where cancellation is available.

See:

Cancellation Policy

Return

A request made after delivery for an eligible issue or product condition.

See this policy for applicable conditions.

26. Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights or legal remedies that cannot be excluded under applicable law.

Where applicable law provides a mandatory remedy, that remedy will continue to apply.

27. Contact Us

For return, replacement or refund requests:

AAVYA HEALTH CARE PRIVATE LIMITED

Customer Support Email:

support@aavyahealthcare.com

Phone:

9822544907

Support Hours:

24x7

Registered Office:

c/o Suryakant B Patil, Mahalaxmi Ice Factory, Talsure, Dapoli, Ratnagiri - 415712

Please include your order number in all communications.

28. Grievance Redressal

If your return or refund concern has not been resolved through Customer Support, you may contact the designated Grievance Officer.

Grievance Officer: To be appointed (interim: contact via grievance email/phone above)

Email: support@aavyahealthcare.com

Phone: 9822544907

Address: c/o Suryakant B Patil, Mahalaxmi Ice Factory, Talsure, Dapoli, Ratnagiri - 415712

Please provide your order number and previous support reference number where applicable.

AAVYA

For Health. For Life.

Last Updated: 08/08/2026

Return & Refund Policy