Contact & Grievance Redressal

Last Updated: 08/08/2026

AAVYA HEALTH CARE PRIVATE LIMITED ("AAVYA", "we", "us" or "our") is committed to providing customers with a clear and accessible way to contact us regarding products, orders, services, privacy concerns and grievances.

If you have a question or concern, we encourage you to contact our Customer Support team first.

If your concern remains unresolved, you may contact our designated Grievance Officer using the details provided below.

1. Customer Support

For general questions and assistance, please contact:

AAVYA HEALTH CARE PRIVATE LIMITED

Customer Support Email:

support@aavyahealthcare.com

Phone:

9822544907

Support Hours:

24x7

Customer Support can assist with matters including:

Products
Product information
Product availability
Orders
Payments
Shipping
Order tracking
Cancellation
Returns
Refunds
Account access
Wishlist
Website issues
General feedback

2. Contact Us Online

Customers may also contact AAVYA through the online contact form available on the website.

Contact Us:

[Contact Page URL]

When submitting a request, please provide enough information for us to understand and investigate your enquiry.

3. Order-Related Complaints

If your enquiry concerns an existing order, please include:

Order number
Name used for the order
Registered email address
Registered mobile number
Product name
Product variant, where applicable
Description of the issue
Relevant photographs or documents, where applicable

Providing complete information may help us resolve the issue more efficiently.

4. Product Complaints

If you have a concern about an AAVYA product, please provide, where available:

Product name
Product variant
Order number
Batch/Lot number
Manufacturing information
Expiry/Best Before information
Description of the concern
Photographs of the product
Photographs of the packaging

Please retain the product and packaging until the matter has been reviewed where reasonably possible.

5. Privacy-Related Concerns

If your concern relates to personal information, account information, privacy or data handling, contact:

Privacy Contact:

support@aavyahealthcare.com

You may contact us regarding matters such as:

Access to personal information
Correction of information
Privacy concerns
Account information
Personal-data requests
Unwanted communications
Other privacy-related concerns

Requests will be handled according to applicable law and our Privacy Policy.

6. Grievance Redressal

If you are dissatisfied with the response provided by Customer Support or have a formal grievance regarding AAVYA's products or services, you may contact the designated Grievance Officer.

Grievance Officer

Name:

To be appointed (interim: contact via grievance email/phone above)

Designation:

Grievance Officer

Email:

support@aavyahealthcare.com

Phone:

9822544907

Address:

c/o Suryakant B Patil, Mahalaxmi Ice Factory, Talsure, Dapoli, Ratnagiri - 415712

7. How to Submit a Grievance

A grievance may be submitted by email, through the applicable contact channel or through another method made available by AAVYA.

Please include:

1Your full name
2Email address
3Mobile number
4Order number, if applicable
5Customer Support reference number, if available
6Description of the grievance
7Relevant documents or photographs
8The resolution you are seeking, where applicable

Please avoid submitting unnecessary sensitive personal information.

8. Grievance Review

Once a grievance is received, AAVYA may review:

Customer information
Order records
Product information
Payment records
Shipping information
Previous customer-support communication
Relevant photographs or documents
Other information necessary to investigate the matter

Additional information may be requested where reasonably necessary.

9. Grievance Acknowledgement and Resolution

AAVYA will handle grievances according to its applicable internal procedures and legal requirements.

Where required, an acknowledgement and response will be provided within the applicable period prescribed by law.

The time required to resolve a grievance may depend on:

Complexity of the issue
Information required
Third-party involvement
Payment-provider investigation
Courier investigation
Product investigation
Other relevant circumstances

10. Third-Party Issues

Some complaints may involve third-party service providers, such as:

Payment providers
Banks
Delivery partners
Technology providers
Other service providers

AAVYA may need to coordinate with the relevant third party to investigate the matter.

This may affect the time required to provide a final resolution.

11. Safety or Quality Concerns

If you believe an AAVYA product presents a safety or quality concern:

1Stop using the product where appropriate.
2Keep the product and packaging.
3Note the batch/lot and expiry information.
4Take photographs where relevant.
5Contact AAVYA Customer Support.
6Seek appropriate professional medical assistance if you experience a serious health concern.

AAVYA may request additional information to investigate the matter.

12. Unauthorised Transactions

If you believe an order or payment was made without your authorisation:

1Contact AAVYA Customer Support.
2Contact your bank or payment provider where appropriate.
3Provide the order or transaction information available to you.
4Secure your AAVYA account if you believe your account credentials may have been compromised.

Do not share your password, OTP or other authentication credentials with anyone claiming to represent AAVYA.

13. Privacy and Confidentiality

Information submitted as part of a customer complaint or grievance may be used to investigate and resolve the matter.

Personal information will be handled according to our:

Privacy Policy

AAVYA may share relevant information with service providers or authorities where reasonably necessary to investigate or resolve a complaint or where required or permitted by applicable law.

14. Documents and Evidence

Where appropriate, customers may be asked to provide supporting information such as:

Order confirmation
Invoice
Payment reference
Photographs
Product packaging
Batch information
Shipping information
Previous support communication

Please provide only information relevant to the issue.

15. Fraudulent or Abusive Complaints

AAVYA aims to treat genuine customer complaints fairly.

Where there is reasonable evidence of:

Fraud
Deliberate misuse
False claims
Repeated abuse of policies
Manipulation of refunds or replacements
Other unlawful activity

AAVYA may investigate and take appropriate action subject to applicable law.

16. Consumer Rights

Nothing in this Contact & Grievance Redressal process is intended to restrict any statutory consumer rights or remedies available under applicable law.

Customers may have additional rights or remedies under applicable Indian laws and regulations.

17. Registered Office

AAVYA HEALTH CARE PRIVATE LIMITED

Registered Office:

c/o Suryakant B Patil, Mahalaxmi Ice Factory, Talsure, Dapoli, Ratnagiri - 415712

CIN:

U21003PN2026PTC258641

GSTIN:

Not applicable (GST registration not yet obtained)

Only verified company information should be published on the website.

18. Official Contact Details

Customer Support

Email: support@aavyahealthcare.com

Phone: 9822544907

Privacy

Email: support@aavyahealthcare.com

Grievance Officer

Name: To be appointed (interim: contact via grievance email/phone above)

Email: support@aavyahealthcare.com

Phone: 9822544907

Address: c/o Suryakant B Patil, Mahalaxmi Ice Factory, Talsure, Dapoli, Ratnagiri - 415712

Business Enquiries

Email: support@aavyahealthcare.com

19. Contact Page

For general enquiries:

[Contact Us →]

For common questions:

[FAQs →]

For order tracking:

[Track Your Order →]

For account-related assistance:

[My Account →]

AAVYA

For Health. For Life.

Last Updated: 08/08/2026

Contact & Grievance Redressal