Returns & Refunds
Last Updated: 08/08/2026
At AAVYA, we want you to receive the products you ordered in good condition and exactly as described.
This policy explains when a return, replacement or refund may be available for purchases made through the AAVYA online store.
1. When Can I Request a Return or Replacement?
You may contact us if you receive:
- A damaged product
- An incorrect product
- A product that is missing from your order
- An incorrect quantity
- A product that is materially different from what you ordered
- A product with a manufacturing or quality issue that is eligible for resolution
- A product that has expired or is past its expiry date upon delivery
Each request will be reviewed based on the circumstances and applicable law.
2. Damaged Products
If your product arrives damaged, please contact us within:
24 hours of delivery
Please provide:
- Order number
- Product name
- Photographs of the outer package
- Photographs of the product
- Photographs showing the damage
- A brief description of the issue
Where possible, please retain the original packaging until the issue has been resolved.
Our team will review the information and determine the appropriate resolution.
3. Incorrect Product
If you receive a product that is different from the product you ordered, contact us as soon as possible.
Please provide:
- Order number
- Product ordered
- Product received
- Photographs of the product and packaging
If the issue is verified, AAVYA may arrange an appropriate replacement or refund.
4. Missing Product
If an item appears to be missing from your order, contact Customer Support with your order number and the name of the missing product.
We will review the order and shipment information before determining the appropriate resolution.
5. Incorrect Quantity
If you receive fewer units than the quantity shown in your order confirmation, please contact us.
Provide:
- Order number
- Product name
- Quantity ordered
- Quantity received
- Photographs, where relevant
Our team will review the issue and assist accordingly.
6. Opened or Used Products
Because many AAVYA products are consumable, personal-care or wellness products, product safety, hygiene and product integrity are important considerations.
Opened, used, tampered or damaged products may generally not be eligible for return unless:
- The product was defective
- The product was damaged before or during delivery
- The wrong product was supplied
- The issue is otherwise covered by applicable law or our approved resolution process
Please do not return a product without first contacting Customer Support and receiving instructions.
7. Products That May Not Be Eligible for Return
Subject to applicable law, a return may not be accepted where:
- The product has been opened or used
- The product seal has been intentionally broken
- The product has been damaged after delivery through customer handling
- The product has been altered or tampered with
- The return request is made outside the applicable return period
- The product cannot reasonably be resold because of hygiene or safety considerations
- The issue does not qualify under the applicable return conditions
This does not limit any rights or remedies that cannot legally be excluded.
8. Return Period
Eligible return or issue requests should be submitted within:
24 hours of delivery
The applicable period may vary depending on the nature of the issue and product.
Please check your order information and contact Customer Support as soon as you identify a problem.
9. How to Request a Return
To request a return, replacement or refund:
Step 1
Contact AAVYA Customer Support.
Step 2
Provide:
- Order number
- Customer name
- Registered email/mobile number
- Product name
- Reason for the request
- Photographs or other supporting information, where applicable
Step 3
Wait for our team to review the request.
Step 4
If approved, we will provide instructions for the next step.
Do not send a product back to an address without receiving return instructions from AAVYA.
10. Return Shipping
Where the issue is determined to be attributable to AAVYA, such as an incorrect or damaged product, we may arrange or reimburse applicable return shipping according to the resolution provided.
Where a return is requested for another reason, return shipping conditions may differ.
The applicable arrangement will be communicated during the return process.
11. Inspection
Returned products may be inspected to determine:
- Product condition
- Packaging condition
- Whether the product was opened or used
- Whether the reported issue is consistent with the request
- Whether the product corresponds to the original order
Approval of a return or refund is subject to the applicable policy and circumstances.
12. Refunds
If a refund is approved, the applicable amount will generally be processed through the original payment method or another appropriate payment method.
The amount refunded may depend on:
- The product purchased
- The reason for the return
- Applicable shipping charges
- The resolution approved
- Applicable law
13. Refund Processing Time
After a refund has been approved and initiated by AAVYA, the time taken for the amount to appear in your account may depend on:
- Payment method
- Payment provider
- Bank
- Financial institution
AAVYA cannot control processing times imposed by external financial institutions or payment providers.
14. Failed or Unsuccessful Delivery
If an order is returned to AAVYA because of:
- Incorrect address
- Incorrect PIN code
- Customer unavailable
- Refusal to accept delivery
- Incorrect contact information
- Other customer-attributable circumstances
please contact Customer Support.
Depending on the circumstances, we may arrange re-delivery or process an applicable refund subject to the relevant shipping and return conditions.
15. Promotional Products and Offers
Products purchased under promotional offers, bundles or special campaigns may be subject to additional conditions.
Any specific return or refund conditions applicable to a promotion will be communicated as part of that offer.
16. Gift Orders
If a product was purchased as a gift, the refund may generally be processed to the original purchaser/payment method, subject to the applicable payment and refund process.
17. Product Expiry or Quality Concerns
If you believe you have received a product with an expiry, packaging or quality concern, contact us immediately.
Please provide:
- Order number
- Product name
- Batch/lot information, if available
- Expiry information
- Photographs
- Description of the concern
Do not continue using a product if you believe there is a safety or quality issue.
18. Allergies or Sensitivities
Customers are responsible for reviewing the ingredient information and product instructions before use.
If you experience a suspected adverse reaction or have concerns regarding a product, discontinue use where appropriate and seek professional medical advice.
For product-related concerns, contact AAVYA Customer Support and provide the relevant product and order information.
19. No Unauthorised Returns
Please do not send products to AAVYA without first contacting Customer Support.
Unauthorised returns may not be processed correctly.
20. Contact Us
For return, replacement or refund requests:
AAVYA HEALTH CARE PRIVATE LIMITED
Email: support@aavyahealthcare.com
Phone: 9822544907
Support Hours: 24x7
Please include your order number in all communications.
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Last Updated: 08/08/2026