Cancellation

Cancellation Policy

Last Updated: 08/08/2026

We understand that sometimes you may need to change your mind after placing an order.

This Cancellation Policy explains when an order placed through the AAVYA online store can be cancelled.

1. Can I Cancel My Order?

You may request cancellation of an order before the order has entered processing or been dispatched.

Cancellation is subject to the current status of your order.

Once an order has been dispatched, cancellation through the standard cancellation process may no longer be possible.

2. How Do I Request Cancellation?

If you want to cancel an order, contact AAVYA Customer Support as soon as possible.

Please provide:

Order number
Customer name
Registered email address
Registered mobile number
Reason for cancellation, if applicable

Phone: 9822544907

3. Cancellation Before Processing

If your cancellation request is received before the order has entered processing, we will attempt to cancel the order.

If the cancellation is successfully processed and payment has already been received, the eligible amount will be refunded according to the applicable refund process.

4. Cancellation After Processing

Once an order has entered the fulfilment or packing process, cancellation may no longer be possible.

If you contact us after processing has started, our team will check the current order status and inform you of the available options.

5. Cancellation After Dispatch

Once an order has been handed over to the delivery partner, cancellation may generally no longer be possible through the standard cancellation process.

If you no longer wish to receive the order, contact Customer Support.

Depending on the circumstances, you may need to follow the applicable delivery, return or refund process.

6. Cancellation Due to Product Unavailability

AAVYA may need to cancel an order or part of an order if a product becomes unavailable due to an inventory or fulfilment issue.

If payment has already been received for an item that cannot be fulfilled, the applicable amount will be refunded.

7. Cancellation Due to Technical or Pricing Errors

In exceptional circumstances, an order may need to be cancelled because of:

An obvious pricing error
A technical error
Incorrect product information
Inventory system errors
Suspected fraudulent activity
Other legitimate operational or legal reasons

If an order is cancelled after payment has been received, the applicable amount will be refunded.

8. Cancellation Due to Suspected Fraud or Misuse

AAVYA may review orders where there are reasonable indications of:

Fraudulent activity
Payment misuse
Unauthorised transactions
Multiple suspicious orders
Abuse of promotional offers
Other misuse of the website

Where appropriate, an order may be cancelled and the relevant matter may be reviewed.

Nothing in this section limits any rights or remedies available under applicable law.

9. Refund After Cancellation

If your cancellation is approved and payment has already been collected, the applicable refund will generally be initiated through the original payment method or another appropriate payment method.

The time taken for the refund to appear in your account may depend on the payment provider, bank or financial institution.

10. Partial Cancellation

If your order contains multiple products, you may request cancellation of individual items before processing or dispatch, where our system and order status permit.

Once an order has entered processing or dispatch, partial cancellation may no longer be possible.

11. Promotional Orders

Orders placed using promotional offers, discounts, bundles or special campaigns may be subject to additional conditions.

Any specific cancellation conditions applicable to a promotion will be communicated as part of the relevant offer.

12. Cancellation Confirmation

A cancellation should be considered successful only after AAVYA confirms that the order or applicable item has been cancelled.

Simply sending a cancellation request does not guarantee cancellation.

13. What If I Was Charged but the Order Was Cancelled?

If payment was successfully collected and the order is subsequently cancelled, AAVYA will initiate the applicable refund.

If you do not receive the expected refund within the communicated processing period, contact Customer Support with:

Order number
Payment reference/transaction ID
Amount paid
Date of payment

14. Orders With Cash on Delivery

If Cash on Delivery is offered for an order, cancellation conditions may differ depending on the order status.

Once the order has been dispatched, cancellation may no longer be available through the standard cancellation process.

15. Contact Us

For cancellation requests, contact us as soon as possible.

AAVYA HEALTH CARE PRIVATE LIMITED

Email: support@aavyahealthcare.com