Privacy Policy
Last Updated: 08/08/2026
AAVYA HEALTH CARE PRIVATE LIMITED ("AAVYA", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, process, store and protect information when you visit or use our website, create an account, purchase our products, contact us or otherwise interact with AAVYA.
Website: https://shop.aavyahealthcare.com
Please read this Privacy Policy carefully.
1. About This Privacy Policy
This Privacy Policy applies to information collected through:
- The AAVYA online store
- AAVYA customer accounts
- Product purchases
- Checkout and payment interactions
- Customer support
- Contact forms
- Order tracking
- Wishlist functionality
- Marketing communications
- The AAVYA Journal
- Other online services operated by AAVYA
This policy may also apply to information collected when you communicate with us through other channels where appropriate.
2. Who We Are
The website is operated by:
AAVYA HEALTH CARE PRIVATE LIMITED
Registered Office:
c/o Suryakant B Patil, Mahalaxmi Ice Factory, Talsure, Dapoli, Ratnagiri - 415712
Email:
support@aavyahealthcare.com
Phone:
9822544907
3. Information We Collect
The information we collect depends on how you interact with AAVYA.
3.1 Information You Provide Directly
You may provide information when you:
- Create an account
- Place an order
- Complete checkout
- Contact customer support
- Submit a contact form
- Subscribe to communications
- Join a waitlist
- Submit feedback
- Participate in a promotion
- Contact us for a return or refund
- Submit a grievance
This information may include:
- Name
- Email address
- Mobile number
- Billing address
- Shipping address
- Account information
- Order information
- Customer support messages
- Feedback
- Other information you choose to provide
4. Order Information
When you purchase a product, we may collect information relating to the transaction, including:
- Order number
- Products purchased
- Product variants
- Quantity
- Price
- Discounts
- Shipping address
- Billing information
- Order status
- Delivery information
- Return/refund information
- Cancellation information
We use this information to process and fulfil your order and provide related customer support.
5. Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method and provider, payment information may include:
- Payment method
- Transaction reference
- Payment status
- Payment amount
- Other transaction-related information
AAVYA does not intend to store complete card credentials such as full card numbers or CVV information on its own systems unless expressly stated.
Payment providers may process information according to their own privacy policies and terms.
6. Account Information
If you create an AAVYA account, we may collect information required to manage your account.
This may include:
- Name
- Email address
- Mobile number
- Account identifier
- Saved addresses
- Order history
- Wishlist information
- Account preferences
Your account information is used to provide account functionality and related services.
7. Wishlist Information
If you use the AAVYA Wishlist, information about products you save may be associated with your account.
Wishlist information may include:
- Product
- Product variant
- Date added
- Wishlist status
Wishlist information is used to provide the saved-product functionality.
8. Customer Support Information
When you contact AAVYA, we may retain information relating to your enquiry.
This may include:
- Name
- Contact information
- Order number
- Product information
- Messages
- Photographs
- Documents
- Complaint details
- Support history
We use this information to respond to enquiries, investigate problems and provide customer support.
9. Technical Information
When you use our website, certain technical information may be automatically collected.
Depending on the technologies we use, this may include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Approximate interaction information
- Referring website
- Date and time of access
- Website performance information
This information may be used for security, analytics, troubleshooting and website improvement.
10. Cookies and Similar Technologies
AAVYA may use cookies and similar technologies.
These may be used for:
- Essential website functionality
- Login/session management
- Shopping cart functionality
- Security
- Preferences
- Analytics
- Website performance
- Marketing and campaign measurement, where applicable
For more information, see our:
Cookie Policy
11. How We Use Personal Information
Depending on the circumstances, we may use personal information to:
Provide our services
- Create and manage accounts
- Process orders
- Process payments through payment partners
- Deliver products
- Provide order tracking
- Process cancellations
- Process returns and refunds
- Provide customer support
Improve AAVYA
- Understand website usage
- Improve website functionality
- Improve customer experience
- Develop and improve products
- Analyse customer feedback
- Troubleshoot technical problems
Protect AAVYA and customers
- Detect fraud
- Prevent misuse
- Protect website security
- Investigate suspicious activity
- Enforce applicable terms
Communicate with customers
- Send order confirmations
- Send shipping updates
- Send delivery information
- Respond to support requests
- Send account-related communications
- Send marketing communications where permitted
Meet legal obligations
We may process and retain information where necessary to comply with applicable laws, regulations, legal proceedings, tax requirements, accounting requirements or lawful requests from authorities.
12. Marketing Communications
Where applicable, AAVYA may send promotional communications about:
- Products
- Product launches
- Offers
- Journal articles
- Wellness content
- Brand updates
You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.
Even if you opt out of marketing communications, we may continue to send necessary transactional communications relating to your orders, account or customer-support requests.
13. When We Share Information
We may share relevant information with service providers and other parties where necessary to operate our business.
These may include:
- Payment service providers
- Shipping and logistics providers
- Technology providers
- Cloud service providers
- Website hosting providers
- Analytics providers
- Customer support providers
- Professional advisers
- Legal or regulatory authorities where required
We only intend to share information where there is an appropriate business, contractual, legal or operational reason to do so.
14. Payment Providers
When you make a payment, the applicable payment provider may independently process certain information.
Their processing is governed by their own terms and privacy policies.
AAVYA does not control the privacy practices of independent third-party payment providers.
15. Shipping and Logistics Providers
To deliver your order, we may need to provide relevant information to logistics providers.
This may include:
- Customer name
- Delivery address
- Mobile number
- Order information
- Shipment information
This information is used to fulfil and deliver your order.
16. Data Security
We use reasonable technical and organisational measures intended to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Misuse
- Alteration
- Destruction
- Accidental loss
However, no internet transmission or digital storage system can be guaranteed to be completely secure.
You are also responsible for protecting your account credentials.
17. Your Account Security
If you create an account, keep your login credentials confidential.
We recommend that you:
- Use a strong password
- Do not share your password
- Avoid reusing important passwords
- Sign out from shared devices
- Contact us if you suspect unauthorised access
AAVYA will not ask you to provide your password through an unsolicited communication.
18. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by applicable law.
Retention periods may depend on:
- Nature of the information
- Purpose of processing
- Customer relationship
- Transaction requirements
- Tax/accounting requirements
- Legal obligations
- Dispute resolution
- Fraud prevention
19. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information.
Depending on the applicable legal framework, these may include rights concerning:
- Access to personal information
- Correction of inaccurate information
- Withdrawal of consent where applicable
- Erasure/deletion where applicable
- Grievance redressal
- Other rights provided by applicable law
Requests may be submitted to:
Privacy Email: support@aavyahealthcare.com
We may need to verify your identity before processing certain requests.
20. Children's Privacy
The AAVYA website is intended for use by adults and customers capable of entering into transactions under applicable law.
Where products are intended for children, purchases should be made by a parent or legal guardian.
We do not knowingly seek to independently collect personal information from children in circumstances where applicable law requires parental or guardian involvement.
If you believe that a child has provided personal information to us inappropriately, contact us.
21. Third-Party Websites
The AAVYA website may contain links to third-party websites or services.
These may include:
- Payment providers
- Shipping providers
- Social media platforms
- External resources
- Other websites
AAVYA is not responsible for the privacy practices of independent third parties.
We recommend reviewing the privacy policy of any third-party service you use.
22. Social Media
If you interact with AAVYA through social media platforms, the relevant platform may collect and process information according to its own privacy policy.
Your interaction with those platforms is governed by their respective terms and policies.
23. Analytics
AAVYA may use analytics technologies to understand how visitors interact with the website and to improve performance and customer experience.
The specific analytics services used by AAVYA may change over time.
Where applicable, information collected through analytics technologies will be handled according to this Privacy Policy and the relevant third-party provider's terms.
24. Changes to This Privacy Policy
AAVYA may update this Privacy Policy from time to time.
When we make changes, we will update the:
Last Updated date at the top of this page.
Where appropriate, significant changes may also be communicated through the website or other suitable channels.
25. Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or the way AAVYA handles personal information, contact us.
AAVYA HEALTH CARE PRIVATE LIMITED
Privacy Email: support@aavyahealthcare.com
Customer Support: support@aavyahealthcare.com
Phone: 9822544907
Registered Office:
c/o Suryakant B Patil, Mahalaxmi Ice Factory, Talsure, Dapoli, Ratnagiri - 415712
26. Grievance Redressal
If you have a privacy-related grievance, you may contact:
Grievance Officer: To be appointed (interim: contact via grievance email/phone above)
Email: support@aavyahealthcare.com
Phone: 9822544907
Address: c/o Suryakant B Patil, Mahalaxmi Ice Factory, Talsure, Dapoli, Ratnagiri - 415712
Please include sufficient information for us to understand and investigate your concern.
Related Pages
AAVYA HEALTH CARE PRIVATE LIMITED
For Health. For Life.
Last Updated: 08/08/2026