Terms & Conditions

Last Updated: 08/08/2026

Welcome to AAVYA.

These Terms & Conditions ("Terms") govern your access to and use of the AAVYA website and your purchase of products through our online store.

By accessing the website, creating an account or placing an order, you acknowledge that you have read and understood these Terms and agree to comply with them.

If you do not agree with these Terms, please do not use the website.

1. About AAVYA

The website is operated by:

AAVYA HEALTH CARE PRIVATE LIMITED

Registered Office:

c/o Suryakant B Patil, Mahalaxmi Ice Factory, Talsure, Dapoli, Ratnagiri - 415712

Website:

https://shop.aavyahealthcare.com

Customer Support Email:

support@aavyahealthcare.com

Phone:

9822544907

2. Definitions

For the purpose of these Terms:

"AAVYA", "we", "us" or "our" means AAVYA HEALTH CARE PRIVATE LIMITED.

"Website" means shop.aavyahealthcare.com and related pages or services operated by AAVYA.

"Customer", "you" or "your" means any person accessing the website or purchasing products through it.

"Product" means any product offered for sale through the AAVYA online store.

"Order" means a request submitted by a customer to purchase one or more products through the website.

"Account" means a registered customer account created on the website.

3. Eligibility

You must provide accurate information when using the website or placing an order.

You must have the legal capacity to enter into a transaction under applicable law.

Where products are intended for children, purchases should be made by a parent or legal guardian.

4. Use of the Website

You agree to use the website only for lawful purposes.

You must not:

Use the website for fraudulent purposes
Attempt to gain unauthorised access
Interfere with website security
Introduce malicious software
Attempt to disrupt website functionality
Copy or reproduce website content without permission
Use automated systems in a manner that harms or disrupts the website
Submit false or misleading information
Create fraudulent accounts
Place fraudulent or abusive orders
Use the website in violation of applicable law

AAVYA may take appropriate action where misuse or suspicious activity is identified.

5. Creating an Account

Certain features may require you to create an AAVYA account.

When creating an account, you agree to provide accurate and current information.

You are responsible for maintaining the confidentiality of your account credentials.

You should notify us promptly if you believe your account has been accessed without authorisation.

6. Products and Product Information

We make reasonable efforts to provide accurate information about our products.

Product information may include:

Product name
Description
Ingredients
Product form
Pack size
Price
Usage information
Storage information
Warnings
Availability
Product images

Product images are provided for representation and may vary slightly from the actual product or packaging due to photography, screen settings, manufacturing or packaging updates.

The product label and packaging should always be treated as the most current source of product-specific information.

7. Product Variants

Some products may be available in multiple variants.

For example:

Different forms
Different pack sizes
Different quantities

Each variant may have its own:

SKU
Price
Pack size
Availability
Product image

The variant selected by you at checkout will determine the product supplied.

Please carefully review the selected variant before completing your order.

8. Product Availability

Products displayed on the website may not always be available.

Inventory can change due to:

Customer purchases
Stock adjustments
Fulfilment requirements
Technical errors
Product discontinuation
Other operational circumstances

AAVYA may update product availability at any time.

If an ordered product becomes unavailable before fulfilment, we may contact you regarding the available options.

9. Prices

All prices displayed on the website are in Indian Rupees unless otherwise stated.

Applicable taxes, shipping charges and other charges will be displayed during the purchase process where applicable.

Prices may change from time to time.

A price change will generally not affect an order that has already been successfully confirmed, except where correction of an obvious error is required or where applicable law permits otherwise.

10. Discounts and Promotional Offers

AAVYA may occasionally provide:

Discounts
Coupons
Promotional codes
Bundles
Limited-time offers
Other promotional benefits

Each promotion may have specific conditions, including:

Validity period
Eligible products
Minimum order value
Usage limits
Customer eligibility
Other restrictions

Promotional terms displayed with the relevant offer will apply.

Unless expressly stated, promotional offers cannot be combined.

11. Placing an Order

To place an order:

1Select a product.
2Select the required variant, where applicable.
3Select the quantity.
4Add the product to your cart.
5Review your cart.
6Proceed to checkout.
7Enter the required information.
8Select an available payment method.
9Complete payment, where applicable.
10Submit the order.

Before completing the purchase, review the:

Products
Variants
Quantities
Prices
Shipping address
Contact information
Applicable shipping charges
Order total

12. Order Confirmation

After an order is successfully submitted, AAVYA may provide an order confirmation through the website and/or registered email or mobile number.

An order confirmation does not prevent AAVYA from cancelling an order in circumstances permitted under these Terms or applicable law, including obvious pricing errors, product unavailability, fraud or technical errors.

13. Order Acceptance

Submitting an order does not automatically guarantee fulfilment in every circumstance.

AAVYA may decline or cancel an order where reasonably necessary because of:

Product unavailability
Technical errors
Obvious pricing errors
Incorrect product information
Suspected fraud
Payment issues
Delivery restrictions
Abuse of promotional offers
Other legitimate operational or legal reasons

Where payment has already been received for an order that cannot be fulfilled, the applicable amount will be refunded according to the relevant refund process.

14. Payment

Available payment methods will be displayed during checkout.

Payment may be processed through third-party payment service providers.

By completing a payment, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.

AAVYA does not intend to store complete payment credentials such as full card numbers or CVV information on its own systems unless expressly stated.

15. Payment Failure

If a payment fails:

The order may not be confirmed.
You may be asked to try the payment again.
A temporary payment hold or deduction may occur depending on the payment provider.

If money has been deducted but the order has not been confirmed, contact Customer Support before placing another order.

Provide the payment reference or transaction ID where available.

16. Shipping and Delivery

Orders are delivered according to our:

Shipping Information

and

Shipping Policy

Delivery timelines are estimates unless expressly stated otherwise.

Delivery may be affected by:

Courier delays
Weather
Public holidays
High order volumes
Remote locations
Incorrect address information
Other circumstances outside our reasonable control

17. Delivery Address

You are responsible for providing accurate delivery information.

Please verify your:

Name
Address
City
State
PIN code
Mobile number

before completing your order.

If you provide incorrect information, delivery may be delayed or unsuccessful.

18. Order Cancellation

Orders may be cancelled according to our:

Cancellation Policy

Cancellation availability depends on the status of the order.

Once an order has been processed or dispatched, cancellation may no longer be available through the standard process.

19. Returns and Refunds

Returns, replacements and refunds are governed by our:

Return & Refund Policy

Please review that policy before submitting a return or refund request.

20. Customer Responsibilities for Product Use

Customers are responsible for reading and following:

Product labels
Directions
Storage instructions
Warnings
Precautions
Other product-specific information

Where appropriate, customers should consult a qualified healthcare professional before using a product.

This is particularly important if you:

Have a medical condition
Take medication
Have allergies
Are pregnant
Are breastfeeding
Are purchasing a product for a child
Have concerns about product suitability

21. Wellness Information

Information published on the AAVYA website, including:

Product descriptions
Journal articles
Ingredient information
Wellness articles
General educational content

is intended for informational purposes.

Such information is not intended to replace professional medical advice, diagnosis or treatment.

Please refer to our:

Disclaimer

for additional information.

22. Intellectual Property

All content on the AAVYA website, unless otherwise stated, is owned by or licensed to AAVYA.

This includes:

AAVYA name
AAVYA logo
Brand identity
Website design
Text
Product descriptions
Photographs
Graphics
Videos
Illustrations
Journal content
Other original materials

You may not reproduce, modify, distribute, publicly display or commercially use AAVYA content without prior written permission, except where permitted by applicable law.

23. User-Submitted Content

If you submit:

Reviews
Feedback
Photographs
Comments
Suggestions
Other content

you confirm that you have the right to submit that content.

You must not submit content that:

Is unlawful
Is defamatory
Infringes intellectual property rights
Contains malicious software
Contains inappropriate personal information
Is fraudulent or misleading

Where applicable, you grant AAVYA permission to use submitted feedback or content for legitimate business, service-improvement or marketing purposes, subject to applicable law and our Privacy Policy.

24. Customer Reviews

Where customer reviews are enabled, reviews should represent genuine customer experiences.

AAVYA may moderate or remove content that violates applicable rules or these Terms.

AAVYA does not guarantee that every customer will have the same experience described in a review.

25. Third-Party Services

The website may use third-party services, including:

Payment providers
Shipping providers
Hosting services
Analytics services
Authentication services
Communication providers
Other technology providers

Third-party services may operate under their own terms and privacy policies.

AAVYA is not responsible for independent third-party services beyond its reasonable control.

26. Website Availability

We aim to keep the website available and functioning properly.

However, temporary interruptions may occur because of:

Maintenance
Updates
Technical problems
Hosting issues
Security incidents
Network failures
Other circumstances outside our reasonable control

We do not guarantee uninterrupted or error-free website availability.

27. Account Suspension or Termination

AAVYA may suspend or terminate an account where reasonably necessary because of:

Fraudulent activity
Abuse
Security concerns
Violation of these Terms
Unlawful activity
Repeated misuse of services

Where appropriate and legally required, we may provide notice or an opportunity to resolve the issue.

28. Privacy

Your use of the website is also governed by our:

Privacy Policy

The Privacy Policy explains how AAVYA collects, uses, stores and protects personal information.

29. Cookies

AAVYA may use cookies and similar technologies.

For information about how cookies are used, please see our:

Cookie Policy

30. Disclaimer

The website and its content are provided subject to the limitations described in our:

Disclaimer

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded or limited.

31. Limitation of Liability

To the extent permitted by applicable law, AAVYA will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

Nothing in these Terms limits consumer rights or remedies that are protected under applicable law.

32. Force Majeure

AAVYA will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

Natural disasters
Severe weather
Government restrictions
Public emergencies
Transportation disruptions
Network or infrastructure failures
Labour disruptions
Cybersecurity incidents
Third-party service failures
Other extraordinary circumstances

33. Changes to These Terms

AAVYA may update these Terms from time to time.

When changes are made, the updated version will be posted on this page with a revised:

Last Updated date.

Your continued use of the website after the updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law.

34. Governing Law

These Terms are governed by the laws applicable in India.

Any dispute will be subject to the jurisdiction of the appropriate courts or forums as determined under applicable law.

Nothing in these Terms is intended to restrict statutory consumer rights or remedies.

35. Grievance Redressal

If you have a complaint or grievance regarding the website, products or services, please contact our Customer Support team first.

If the issue remains unresolved, you may contact the designated Grievance Officer.

Grievance Officer: To be appointed (interim: contact via grievance email/phone above)

Email: support@aavyahealthcare.com

Phone: 9822544907

Address: c/o Suryakant B Patil, Mahalaxmi Ice Factory, Talsure, Dapoli, Ratnagiri - 415712

Please include your order number or support reference number where applicable.

36. Contact Us

For questions regarding these Terms: