Frequently Asked Questions

Welcome to AAVYA.

Here you'll find answers to common questions about our products, orders, payments, shipping, returns and your AAVYA account.

About AAVYA

What is AAVYA?

AAVYA is a modern Indian wellness brand focused on thoughtfully created products designed to become part of everyday life.

Our approach brings together traditional Indian wellness knowledge with a contemporary approach to products and everyday routines.

For Health. For Life.

What kind of products does AAVYA offer?

Our collection includes products across categories such as:

Ayurvedic Powders
Tablets & Capsules
Gummies
Oils
Children's Wellness

Our product range will continue to evolve as AAVYA grows.

Where can I learn more about AAVYA?

You can explore:

Products

How do I choose the right AAVYA product?

Start by exploring our Shop by Category or Discover by Wellness sections.

You can also read the product description, ingredients, suggested usage and other information provided on the individual product page.

If you have a medical condition, take medication, are pregnant or breastfeeding, have allergies, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.

Are AAVYA products Ayurvedic?

Some AAVYA products are inspired by traditional Indian/Ayurvedic wellness practices.

The exact nature, ingredients and intended use of each product are provided on its individual product page and product packaging.

Please refer to the product label for the most current product-specific information.

Where can I find the ingredients?

Ingredient information is provided on the relevant product page and/or product packaging, depending on the product.

Always check the product label before use, particularly if you have known allergies or sensitivities.

How should I use an AAVYA product?

Usage instructions vary by product.

Please follow the directions provided on the product packaging and product page.

Do not exceed the recommended usage unless advised by an appropriate healthcare professional.

Can children use AAVYA products?

Some AAVYA products are specifically intended for children.

Products intended for children should be purchased and used under the supervision of a parent or legal guardian and according to the instructions provided with the product.

Please check the individual product information before purchase or use.

Can I use AAVYA products if I am pregnant or breastfeeding?

Product suitability can vary.

If you are pregnant, breastfeeding, taking medication or have an existing medical condition, consult a qualified healthcare professional before using any wellness product.

Can I use multiple AAVYA products together?

Product combinations may not be appropriate for everyone.

If you plan to use multiple products together, review the individual product instructions and consult a qualified healthcare professional if you have any concerns.

Product Variants

Why does the same product have different options?

Some AAVYA products are available in different forms or pack sizes.

For example, a product may be available as:

Powder
Tablets
Different pack sizes

Available options and prices are displayed on the individual product page.

Can I change the variant before adding the product to my cart?

Yes.

Where multiple variants are available, select the desired form or pack size on the product page before adding the product to your cart.

Will the price change when I select a different variant?

It can.

Different forms or pack sizes may have different prices.

The applicable price will be displayed after you select the relevant variant.

Orders

How do I place an order?

To place an order:

1Browse the AAVYA Shop.
2Select a product.
3Choose the required variant or pack size, if applicable.
4Select the quantity.
5Add the product to your cart.
6Review your cart.
7Proceed to checkout.
8Enter your delivery details.
9Complete payment.
10You will receive an order confirmation.

How do I know if my order was successfully placed?

After successful order placement, you should see an order confirmation and receive an order-related communication at the contact information associated with your order.

If you have been charged but have not received an order confirmation, please contact AAVYA Customer Support with your payment details/order information.

Where can I find my order number?

Your order number will be shown in your order confirmation and should also be available in your AAVYA account under your order history.

Can I modify my order after placing it?

Order modifications may not always be possible.

If you need to make a change, contact Customer Support as soon as possible with your order number.

Once an order has entered processing or been dispatched, changes may no longer be possible.

Can I cancel my order?

Cancellation may be possible if the order has not entered processing or dispatch.

See our Cancellation Policy for more information.

Payments

What payment methods does AAVYA accept?

Available payment methods will be displayed during checkout.

These may include payment options such as:

UPI
Credit cards
Debit cards
Net banking
Other payment methods supported by our payment provider

The exact payment options available may vary.

Is my payment information secure?

Payments are processed through authorised payment service providers.

AAVYA does not intend to store complete card or other sensitive payment credentials on its own systems unless specifically stated.

My payment was successful but my order was not confirmed. What should I do?

Do not immediately place another order.

First check your email/account for an order confirmation.

If the payment was deducted but the order was not confirmed, contact AAVYA Customer Support and provide:

Name
Registered email/mobile number
Payment reference/transaction ID
Approximate payment time
Amount paid

Our team will review the transaction.

Shipping

Where does AAVYA deliver?

At launch, AAVYA plans to ship orders within India.

Delivery availability may depend on the address entered during checkout.

How long does delivery take?

Delivery timelines depend on the destination and logistics provider.

The estimated delivery information applicable to your order will be communicated during the ordering process.

See our Shipping Information page for more details.

How can I track my order?

Once tracking information is available, you can track your shipment using the tracking details provided by AAVYA or the delivery partner.

You can also check your order status through your AAVYA account.

What happens if I am not available when my order is delivered?

The delivery partner may attempt delivery again according to its delivery process.

Please ensure that the delivery address and contact number provided during checkout are accurate.

What should I do if my package arrives damaged?

If your package appears damaged, please take photographs of the package and product and contact AAVYA Customer Support as soon as possible.

Please include your order number and photographs when contacting us.

See our Returns & Refunds page for the applicable process.

Returns & Refunds

Can I return an AAVYA product?

Returns depend on the product condition and reason for the return.

For hygiene, safety and product-integrity reasons, opened or used consumable and personal-care products may not be eligible for return, except where required by applicable law or where the product is defective, damaged or incorrectly supplied.

See our Return & Refund Policy for complete details.

I received the wrong product. What should I do?

Contact Customer Support as soon as possible.

Provide:

Order number
Product received
Product ordered
Photographs of the product/package

Our team will review the issue and provide the appropriate resolution.

I received a damaged product. What should I do?

Order number
Photographs of the outer packaging
Photographs of the product
Description of the damage

We will review the request according to our Return & Refund Policy.

How long does a refund take?

Once a refund is approved, the time taken for the amount to reach your account may depend on the payment provider or financial institution.

Account

Do I need an account to purchase from AAVYA?

The availability of guest checkout or account-based checkout will depend on the current website configuration.

Creating an account allows you to access features such as order history, saved information and other account features.

I forgot my password. What should I do?

Use the Forgot Password option on the login page and follow the instructions sent to your registered email address.

Can I update my account information?

You can update information that is available through your AAVYA account settings.

For information that cannot be changed through your account, contact Customer Support.

Wishlist

What is my Wishlist?

The Wishlist allows you to save products you may want to purchase later.

Do I need an account to use the Wishlist?

Wishlist functionality may depend on whether you are signed in.

For a persistent Wishlist that remains available across devices, you should be signed into your AAVYA account.

Does adding a product to my Wishlist reserve it?

No.

Adding a product to your Wishlist does not reserve inventory or guarantee availability or price.

Customer Support

How can I contact AAVYA?

You can contact us through our Contact Us page.

Email: support@aavyahealthcare.com

Phone: 9822544907

Support Hours: 24x7

I have a complaint about my order. Who should I contact?

Please contact AAVYA Customer Support first with your order number and details of the issue.

For formal grievances, you can contact the designated Grievance Officer through the details provided on our Contact / Grievance Redressal page.

Wellness Information

Does AAVYA provide medical advice?

No.

Information provided on our website, including product descriptions, educational articles and Journal content, is intended for general informational purposes and is not a substitute for professional medical advice.

Will AAVYA products treat or cure a medical condition?

AAVYA does not represent that its products will diagnose, treat or cure a medical condition unless a specific claim is expressly made and appropriately supported under applicable requirements.

Please refer to the product packaging and product-specific information for intended use.

If you have a health concern, consult a qualified healthcare professional.

Still Have Questions?

If you cannot find the answer you're looking for, contact us.

AAVYA HEALTH CARE PRIVATE LIMITED

Email: support@aavyahealthcare.com

Phone: 9822544907

Contact Us →

Last Updated: 08/08/2026